Effective Date: 1 September 2025
This Shipping & Refund Policy applies to physical prizes redeemed on the Claw Baby app.
1. Shipping
- Regions Covered: We currently ship to [list regions – e.g., Singapore, Vietnam, India, etc.].
- Shipping Costs: Players may be required to pay shipping credits or fees depending on their location.
- Processing Time: Orders are typically processed within 3–7 business days.
- Delivery Time: Estimated 7–21 business days, depending on destination.
- Tracking: Tracking numbers will be provided when available.
2. Customs & Duties
- International deliveries may be subject to import taxes, duties, or customs fees.
- These costs are the responsibility of the player and vary by country.
3. Refunds & Replacements
- Tokens: Non-refundable.
- Physical Prizes: Refunds/replacements are only offered if:
- Item is defective or damaged upon arrival, OR
- Wrong item was shipped.
- Proof (photo/video) must be submitted within 7 days of receipt.
4. Lost or Delayed Shipments
- Claw Media is not responsible for courier delays or lost parcels due to incorrect addresses provided by the user.
- If the courier confirms a lost package, we may provide a replacement at our discretion.
5. Contact for Support
For shipping or refund inquiries:
📧 Email: marketing@clawbaby.co