Effective Date: 1 September 2025
Claw Media Pte Ltd (“Claw Media”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications (including Claw Baby), and related services (collectively, the “Services”).
1. Who We Are
Claw Media Pte Ltd is a company registered and headquartered in Singapore with offices in Vietnam and India. We operate Claw Baby, Asia’s leading online arcade gaming app.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Account Information: Username, profile details, referral/affiliate IDs.
- Payment Information: Token purchases, redemption transactions (processed via secure third-party providers – we do not store credit card details).
- Usage Data: Logins, gameplay history, device type, IP address, app interactions.
- Location Data: If enabled on your device, to provide localized services (e.g., shipping or regional offers).
3. How We Use Your Information
We use your data to:
- Provide, operate, and improve our Services.
- Process payments and prize redemptions.
- Manage accounts, logins, referrals, and affiliate marketing rewards.
- Send important updates (e.g., account notices, game announcements).
- Personalize your experience (e.g., recommendations in the Redemption Mall).
- Detect and prevent fraud, misuse, or security breaches.
- Comply with legal obligations.
4. Sharing of Information
We may share your data with:
- Service Providers: Payment processors, cloud hosting providers, logistics/shipping partners.
- Affiliates & Partners: Only as needed to provide services you opt into (e.g., referral programs).
- Authorities: Where required by law or to protect legal rights.
We do not sell your personal data.
5. Data Storage & Security
- Your data may be stored in servers located in Singapore or other regions where we operate (Vietnam, India).
- We implement appropriate security measures (encryption, access controls) to protect your information.
- While we take reasonable steps to secure data, no method of transmission is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data.
- Correct inaccurate or outdated data.
- Request deletion of your account/data (subject to legal requirements).
- Withdraw consent for marketing communications.
For requests, please contact us at marketing@clawbaby.co.
7. Children’s Privacy
Our Services are not directed at children under 13 (or under 18 in some jurisdictions). We do not knowingly collect data from minors without parental consent.
8. International Transfers
Since we operate in multiple countries, your data may be transferred and processed outside your country of residence. We ensure such transfers comply with applicable data protection laws (e.g., PDPA Singapore, GDPR where applicable).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Claw Media Pte Ltd
Email: marketing@clawbaby.co